NICANOR RAMIREZ JR

ASSISTANT VICE PRESIDENT – MAINFRAME PRODUCTION OPERATIONS LEAD

• Led the analysis and assessment of technology incidents for regulatory impact, identifying in-scope events and ensuring timely collection and submission of required documentation to meet internal control obligations in a regulated banking environment.
• Provided leadership in reviewing technology control gaps and implementing remediation measures to meet existing and evolving global regulatory requirements, including alignment with ISO 22301 and internal continuity policies.
• Assisted in the development and implementation of technology policies, operational standards, procedures, and control guidance, translating regulatory requirements into actionable operational frameworks.
• Served as subject matter expert during internal audits and regulatory assessments, providing evidence, impact analysis, and control documentation to examiners and compliance teams.
• Leveraged Splunk analytics to generate compliance reports, correlate events, and produce audit evidence supporting regulatory reviews and internal control assessments.
• Directed end-to-end technology incident response under time pressure, leading cross-functional bridge calls and Command Centre escalations to drive rapid diagnosis, stakeholder notification, and service restoration.
• Identified all resources required during major incidents and coordinated their engagement — spanning mainframe, infrastructure, application, and business continuity teams — to meet regulatory response and resolution timeframes.
• Conducted root cause analysis and post-incident reviews, producing regulatory-grade documentation including impact assessments, lessons learned, and control improvement recommendations.
• Supported real-time recovery operations during unplanned outages and declared disaster events, executing failover plans and ensuring system and data restoration within predefined RTOs and RPOs.
• Provided 24/7 on-call coverage during major incident windows and DR events, including weekends and out-of-hours as required — consistent with the role's monthly weekend coverage expectations.
• Proactively contributed to improvement activities during incident downtime, identifying recurring failure patterns and implementing process enhancements to reduce future regulatory exposure.
• Developed and maintained strong working relationships with compliance, risk, corporate IT, and business leads — acting as the operational bridge between technology production teams and governance functions.
• Collaborated with DR, infrastructure, and business continuity teams to validate failover readiness, runbook accuracy, and system integrity — ensuring all stakeholders remained aligned throughout incident and recovery lifecycle.
• Communicated incident status, regulatory impact, and action plans clearly to senior management and stakeholders, maintaining transparency and meeting notification obligations under tight timeframes.
• Participated in enterprise resilience planning workshops, tabletop exercises, and regulatory readiness reviews as a mainframe and production operations subject matter expert.
• Mentored junior staff on incident handling standards, regulatory documentation requirements, and escalation protocols, building team capability and operational consistency.
• Championed automation of operational and incident coordination workflows, reducing manual intervention, improving response times, and increasing traceability across regulatory control processes.
• Streamlined DR and incident coordination tasks using BMC Remedy workflows and SharePoint tracking tools, improving efficiency and supporting audit trail requirements.
• Drove capacity planning and performance optimization initiatives, proactively identifying technology risks and bottlenecks before they escalated into regulatory-reportable incidents.
• Maintained and regularly updated runbooks, SOPs, and control documentation, ensuring alignment with current platform configurations, regulatory standards, and change management requirements.
• Ensured all production and change activities were executed in strict accordance with fully approved change records and BAU procedures, maintaining process integrity and regulatory compliance at all times.

ASSISTANT VICE PRESIDENT – SENIOR PRODUCTION SERVICES ANALYST

• Led end-to-end mainframe batch and online operations across z/OS environments, overseeing mission-critical workloads built on COBOL, JCL, DB2, and CICS for enterprise banking systems.
• Architected and optimized batch scheduling frameworks using IBM Workload Scheduler (OPC/TWS), governing job dependencies, execution sequencing, restart/recovery logic, and throughput performance.
• Defined and enforced JCL standards, design governance, and performance tuning best practices across production and change environments.
• Directed end-to-end batch cycle management — including EOD, EOM, and EOY cycles — ensuring job chain integrity, file transfer accuracy, and business SLA adherence.
• Monitored NDM (Connect:Direct) activity on the mainframe, ensuring secure and reliable file transmission within Bank of America and to upstream/downstream systems.
• Proactively monitored multiple iSeries servers and SAN infrastructure using specialized tools to track disk usage, storage availability, and capacity utilization against OLA/SLA targets.
• Served as the technical lead for z/OS incident management, diagnosing job abends, system failures, and CICS/DB2 issues using Abend-AID, Syslog, OPC, and mainframe monitoring tools.
• Led conference bridge calls and Command Centre escalations during major production incidents, coordinating cross-functional teams across development, infrastructure, and business units to drive rapid service restoration.
• Conducted root cause analysis (RCA) and post-incident reviews, delivering detailed findings, impact assessments, and remediation recommendations to management and stakeholders.
• Analyzed and reported trends in time warnings and recurring failures caused by underlying mainframe or midrange platform issues, escalating systemic risks to management with supporting data.
• Troubleshot z/OS, midrange, and network platform issues, applying structured diagnostic approaches to minimize production impact and restore service within defined RTOs.
• Designed and executed comprehensive test cases for mainframe batch and online systems, covering functional, regression, and integration testing across COBOL, JCL, DB2, and CICS components.
• Validated batch job dependencies, execution sequences, and output accuracy for workloads scheduled via IBM Workload Scheduler (OPC), ensuring correctness ahead of production promotion.
• Performed backend DB2 data validation to confirm integrity of customer, transaction, and ledger records following code deployments and infrastructure changes.
• Led shakeout and production validation testing during major releases and high-risk change windows, confirming batch workflow stability and system readiness before business-hours cutover.
• Ensured all production activities were performed in strict accordance with documented BAU procedures and fully approved change records, maintaining process continuity and audit compliance.
• Managed ambiguities and gaps in change instructions prior to execution of non-BAU activities, escalating for clarification to prevent unauthorized deviations from approved procedures.
• Recommended and drove process improvements for mainframe and midrange platforms monitored globally by the bank, reducing manual intervention and improving operational efficiency.
• Prepared and maintained comprehensive operational documentation for mainframe z/OS, midrange, and network platforms, including runbooks, procedures, and escalation flows.
• Provided 24/7 Command Centre support outside core business hours, assessing the scale and impact of reported incidents and escalating to the appropriate support organization with management notification.
• Ensured compliance with audit, security, and change management controls, serving as a subject matter expert during internal reviews and regulatory assessments.

COMPUTER CONSULTANT

• Worked as a member of the EMEA Command Centre Shift team to provide 24x7x365 service-oriented coverage.
• Monitored responses, ticketing, and escalation for any warnings, or incidents generated by centralized incident management system.
• Mitigated any potential outage to the supported company.
• Monitored and maintained seven distinct platform infrastructures (6000+ servers, 23 mainframe LPARs, and about 50 midrange systems).
• Supported applications and services (1300+ in region) and dealt with different SME groups, application, and technical support groups, as well as external third-party vendors.
• Provided timely, professional technology services to avoid mistakes that could result in regulatory, financial, or potential loss to the firm.
• Observed online batches using the Mainframe MVS platform's monitoring tool.
• Ensured that the department remained audit compliant by taking ownership and accountability for all deliverable activities.
• Reviewed and highlighted threats in the environment based on procedural exposures, current information security regulations, and risk assessments.
• Executed the Log of All Errors within the Business Agreed Problem Management System, in compliance with the established standard and departmental requirements.

COMPUTER AND SYSTEMS OPERATOR

• Oversaw the online batch system to ensure service targets were fulfilled.
• Completed and sent trouble reports on any equipment issue.
• Used the operating strategies told at the beginning of the respective manuals.
• Managed the day-to-day operations of printer queues as well as the backup of an AS/400.
• Diagnosed hardware issues; and coordinated problem resolution with suppliers.
• Sent files to the bank in the proper format and encrypted using the bank's stated file sharing address.
• Conducted resource/system management, including monitoring, and controlling system performance with proper tools.
• Interacted with customers, suppliers, and other technical groups as a liaison.
• Provided user orientation on hardware, software, and network operations as needed.
• Created policy reports for external clients and distributed monthly.

COMPUTER AND SYSTEMS OPERATOR

• Carried out regular task runs such as AS/400 end of day both for Live and test unit.
• Performed day-end batch processing during the AS/400 to iSeries migration.
• Supervised the operation of running and tested systems, as well as the security measures prescribed by System Standards.
• Monitored disk consumption and performed daily disk housekeeping to ensure disk space availability.
• Performed daily backups of the database, system files, audit, and log files, for Veritas NetBackup volume management.
• Ensured that the AS/400 computer and auxiliary equipment functioned properly.
• Discovered any anomalies and reported to the relevant technical experts.
• Monitored and assisted consumers with their online printing needs.
• Downloaded/ generated pin mailers, newly opened ATM cards, BACnet debit bills and account balances.
• Provided first level technical support with desk phone calls to online users.

Computer Science Major in Mathematics

Training Partners Pte. Ltd.