# NICANOR RAMIREZ JR
> Senior Production Services Lead

Punggol Central, Singapore · LinkedIn: https://Linkedin.NicRamirez

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Results-oriented professional with +17 years of experience as a Senior Production Services Lead in Command Center Operations, management, and development skills, as well as ITIL Version III Foundation certification and competence in implementing best practices to achieve 100% effectiveness.

## Experience
- BANK OF AMERICA – MERRILL LYNCH SERVICES CANADA — ASSISTANT VICE PRESIDENT – MAINFRAME PRODUCTION OPERATIONS LEAD (2024-02–2025-02)
  - Led the analysis and assessment of technology incidents for regulatory impact, identifying in-scope events and ensuring timely collection and submission of required documentation to meet internal control obligations in a regulated banking environment.
  - Provided leadership in reviewing technology control gaps and implementing remediation measures to meet existing and evolving global regulatory requirements, including alignment with ISO 22301 and internal continuity policies.
  - Assisted in the development and implementation of technology policies, operational standards, procedures, and control guidance, translating regulatory requirements into actionable operational frameworks.
  - Served as subject matter expert during internal audits and regulatory assessments, providing evidence, impact analysis, and control documentation to examiners and compliance teams.
  - Leveraged Splunk analytics to generate compliance reports, correlate events, and produce audit evidence supporting regulatory reviews and internal control assessments.
  - Directed end-to-end technology incident response under time pressure, leading cross-functional bridge calls and Command Centre escalations to drive rapid diagnosis, stakeholder notification, and service restoration.
  - Identified all resources required during major incidents and coordinated their engagement — spanning mainframe, infrastructure, application, and business continuity teams — to meet regulatory response and resolution timeframes.
  - Conducted root cause analysis and post-incident reviews, producing regulatory-grade documentation including impact assessments, lessons learned, and control improvement recommendations.
  - Supported real-time recovery operations during unplanned outages and declared disaster events, executing failover plans and ensuring system and data restoration within predefined RTOs and RPOs.
  - Provided 24/7 on-call coverage during major incident windows and DR events, including weekends and out-of-hours as required — consistent with the role's monthly weekend coverage expectations.
  - Proactively contributed to improvement activities during incident downtime, identifying recurring failure patterns and implementing process enhancements to reduce future regulatory exposure.
  - Developed and maintained strong working relationships with compliance, risk, corporate IT, and business leads — acting as the operational bridge between technology production teams and governance functions.
  - Collaborated with DR, infrastructure, and business continuity teams to validate failover readiness, runbook accuracy, and system integrity — ensuring all stakeholders remained aligned throughout incident and recovery lifecycle.
  - Communicated incident status, regulatory impact, and action plans clearly to senior management and stakeholders, maintaining transparency and meeting notification obligations under tight timeframes.
  - Participated in enterprise resilience planning workshops, tabletop exercises, and regulatory readiness reviews as a mainframe and production operations subject matter expert.
  - Mentored junior staff on incident handling standards, regulatory documentation requirements, and escalation protocols, building team capability and operational consistency.
  - Championed automation of operational and incident coordination workflows, reducing manual intervention, improving response times, and increasing traceability across regulatory control processes.
  - Streamlined DR and incident coordination tasks using BMC Remedy workflows and SharePoint tracking tools, improving efficiency and supporting audit trail requirements.
  - Drove capacity planning and performance optimization initiatives, proactively identifying technology risks and bottlenecks before they escalated into regulatory-reportable incidents.
  - Maintained and regularly updated runbooks, SOPs, and control documentation, ensuring alignment with current platform configurations, regulatory standards, and change management requirements.
  - Ensured all production and change activities were executed in strict accordance with fully approved change records and BAU procedures, maintaining process integrity and regulatory compliance at all times.
- Bank of America-Merrill Lynch Global Services Pte Ltd — ASSISTANT VICE PRESIDENT – SENIOR PRODUCTION SERVICES ANALYST (2009-09–2024-01)
  - Led end-to-end mainframe batch and online operations across z/OS environments, overseeing mission-critical workloads built on COBOL, JCL, DB2, and CICS for enterprise banking systems.
  - Architected and optimized batch scheduling frameworks using IBM Workload Scheduler (OPC/TWS), governing job dependencies, execution sequencing, restart/recovery logic, and throughput performance.
  - Defined and enforced JCL standards, design governance, and performance tuning best practices across production and change environments.
  - Directed end-to-end batch cycle management — including EOD, EOM, and EOY cycles — ensuring job chain integrity, file transfer accuracy, and business SLA adherence.
  - Monitored NDM (Connect:Direct) activity on the mainframe, ensuring secure and reliable file transmission within Bank of America and to upstream/downstream systems.
  - Proactively monitored multiple iSeries servers and SAN infrastructure using specialized tools to track disk usage, storage availability, and capacity utilization against OLA/SLA targets.
  - Served as the technical lead for z/OS incident management, diagnosing job abends, system failures, and CICS/DB2 issues using Abend-AID, Syslog, OPC, and mainframe monitoring tools.
  - Led conference bridge calls and Command Centre escalations during major production incidents, coordinating cross-functional teams across development, infrastructure, and business units to drive rapid service restoration.
  - Conducted root cause analysis (RCA) and post-incident reviews, delivering detailed findings, impact assessments, and remediation recommendations to management and stakeholders.
  - Analyzed and reported trends in time warnings and recurring failures caused by underlying mainframe or midrange platform issues, escalating systemic risks to management with supporting data.
  - Troubleshot z/OS, midrange, and network platform issues, applying structured diagnostic approaches to minimize production impact and restore service within defined RTOs.
  - Designed and executed comprehensive test cases for mainframe batch and online systems, covering functional, regression, and integration testing across COBOL, JCL, DB2, and CICS components.
  - Validated batch job dependencies, execution sequences, and output accuracy for workloads scheduled via IBM Workload Scheduler (OPC), ensuring correctness ahead of production promotion.
  - Performed backend DB2 data validation to confirm integrity of customer, transaction, and ledger records following code deployments and infrastructure changes.
  - Led shakeout and production validation testing during major releases and high-risk change windows, confirming batch workflow stability and system readiness before business-hours cutover.
  - Ensured all production activities were performed in strict accordance with documented BAU procedures and fully approved change records, maintaining process continuity and audit compliance.
  - Managed ambiguities and gaps in change instructions prior to execution of non-BAU activities, escalating for clarification to prevent unauthorized deviations from approved procedures.
  - Recommended and drove process improvements for mainframe and midrange platforms monitored globally by the bank, reducing manual intervention and improving operational efficiency.
  - Prepared and maintained comprehensive operational documentation for mainframe z/OS, midrange, and network platforms, including runbooks, procedures, and escalation flows.
  - Provided 24/7 Command Centre support outside core business hours, assessing the scale and impact of reported incidents and escalating to the appropriate support organization with management notification.
  - Ensured compliance with audit, security, and change management controls, serving as a subject matter expert during internal reviews and regulatory assessments.
- A-IT SOFTWARE PTE. LTD — COMPUTER CONSULTANT (2008-09–2009-09)
  - Worked as a member of the EMEA Command Centre Shift team to provide 24x7x365 service-oriented coverage.
  - Monitored responses, ticketing, and escalation for any warnings, or incidents generated by centralized incident management system.
  - Mitigated any potential outage to the supported company.
  - Monitored and maintained seven distinct platform infrastructures (6000+ servers, 23 mainframe LPARs, and about 50 midrange systems).
  - Supported applications and services (1300+ in region) and dealt with different SME groups, application, and technical support groups, as well as external third-party vendors.
  - Provided timely, professional technology services to avoid mistakes that could result in regulatory, financial, or potential loss to the firm.
  - Observed online batches using the Mainframe MVS platform's monitoring tool.
  - Ensured that the department remained audit compliant by taking ownership and accountability for all deliverable activities.
  - Reviewed and highlighted threats in the environment based on procedural exposures, current information security regulations, and risk assessments.
  - Executed the Log of All Errors within the Business Agreed Problem Management System, in compliance with the established standard and departmental requirements.
- THATZ INTERNATIONAL PTE. LTD / MSIG HOLDINGS (ASIA)PTE. LTD — COMPUTER AND SYSTEMS OPERATOR (2007-06–2008-09)
  - Oversaw the online batch system to ensure service targets were fulfilled.
  - Completed and sent trouble reports on any equipment issue.
  - Used the operating strategies told at the beginning of the respective manuals.
  - Managed the day-to-day operations of printer queues as well as the backup of an AS/400.
  - Diagnosed hardware issues; and coordinated problem resolution with suppliers.
  - Sent files to the bank in the proper format and encrypted using the bank's stated file sharing address.
  - Conducted resource/system management, including monitoring, and controlling system performance with proper tools.
  - Interacted with customers, suppliers, and other technical groups as a liaison.
  - Provided user orientation on hardware, software, and network operations as needed.
  - Created policy reports for external clients and distributed monthly.
- SECURITY BANK CORPORATION — COMPUTER AND SYSTEMS OPERATOR (2006-02–2007-03)
  - Carried out regular task runs such as AS/400 end of day both for Live and test unit.
  - Performed day-end batch processing during the AS/400 to iSeries migration.
  - Supervised the operation of running and tested systems, as well as the security measures prescribed by System Standards.
  - Monitored disk consumption and performed daily disk housekeeping to ensure disk space availability.
  - Performed daily backups of the database, system files, audit, and log files, for Veritas NetBackup volume management.
  - Ensured that the AS/400 computer and auxiliary equipment functioned properly.
  - Discovered any anomalies and reported to the relevant technical experts.
  - Monitored and assisted consumers with their online printing needs.
  - Downloaded/ generated pin mailers, newly opened ATM cards, BACnet debit bills and account balances.
  - Provided first level technical support with desk phone calls to online users.

## Education
- Bulacan State University — Computer Science Major in Mathematics (2001–2005)

## Skills
- Technologies: z/OS, z/VM, TSO, OPC, ISPF, SDSF, OSDA, MVS JCL, CICS TMON, VSAM, SA/390, RACF, MQ, AS400, iSeries Hardware, IBM Storage, V7000, FS7300, DS8910F, IBM San Switches, Virtual Tape Library (VTL), IBM i5/OS (OS/400) V6 / V7, VIOS VM environment, Tandem Nonstop
- Methods: Project Management, Incident Management, Risk Analysis, Process & Quality Improvement, Hardware Diagnosis, Database Maintenance, System Files Management, System Standards Procedures, Audits
- Leadership: Decision - Making, Critical & Analytical Thinking, Problem - Solving, Incident management, Multitasking, Attention To Detail, Innovative, Adaptability, Client Focus, Reliability, Teamwork

## Certifications
- INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY Version III Foundation — Training Partners Pte. Ltd.